Zorvixsd™ is owned and operated by Guangzhou Xianxin Trading Co., Ltd.
Legal Representative: Mr. Zhou | Customer Support: service@zorvixsd.com | Business Address: Room 102, No. 6, 2nd Lane, Shushengli Main Street, Chebei, Tianhe District, Guangzhou
Shipping Policy
1. Order Preparation
Zorvixsd™ aims to prepare orders for dispatch within 1–3 business days after an order has been accepted for processing. This preparation period covers ordinary fulfillment activities, including reviewing the order details, confirming the relevant product information, preparing the items, and arranging dispatch.
Preparation time is separate from transportation time. An order that has been prepared but has not yet entered the carrier network should not be considered delivered or in transit.
Unexpected inventory issues, operational disruptions, or other circumstances affecting fulfillment may extend the ordinary preparation period. If an order experiences an unusual delay, customers may contact service@zorvixsd.com for assistance.
2. Estimated Transit Time
The estimated transit time is 3–7 days after dispatch. This estimate describes the expected transportation period and is not a guaranteed delivery date.
Actual delivery may be affected by the destination, carrier schedules, weather conditions, customs procedures where applicable, public holidays, regional disruptions, or other events outside ordinary fulfillment operations.
Customers should distinguish the order preparation period from the transit estimate. The 3–7-day estimate begins after dispatch; it does not mean that every order will arrive within 3–7 days of submission.
3. Shipping Charges
Any applicable shipping charges are displayed before an order is submitted. The amount may depend on the destination and the shipping option available for the order.
Customers should review the order details carefully before completing the order. A previous shipping charge, promotional message, or delivery arrangement should not be assumed to apply to a different order unless the current order information confirms it.
Where shipping information changes because of a destination or service limitation, the applicable arrangement should be communicated clearly before the order is finalized. This policy does not promise free shipping unless a specific offer expressly provides it.
4. Fulfillment and Dispatch Locations
Orders may be dispatched through the fulfillment facilities used for available inventory and the relevant destination. The dispatch location may vary according to operational arrangements.
Zorvixsd™ does not promise that every item will originate from a local warehouse. Customers should not infer a specific country of origin, local warehouse location, or domestic shipping status unless that information is expressly confirmed for the relevant product or order.
Where a specific dispatch arrangement is communicated for an order, the applicable information should be read together with the shipping confirmation.
5. Dispatch Confirmation and Tracking
After an order has been dispatched, customers should receive a shipping confirmation containing available tracking information. Tracking can help identify the carrier's recorded movements, transit progress, and delivery updates.
Tracking information may take time to appear or refresh after dispatch. Different carriers may provide different levels of detail, and temporary gaps between scans do not necessarily mean that a parcel has been lost.
Customers should retain the shipping confirmation and tracking reference until the parcel has been received and any delivery concern has been resolved.
If a tracking reference appears invalid, a tracking page remains unavailable, or the dispatch information seems inconsistent, contact service@zorvixsd.com with the order number so that the information can be reviewed.
6. Delivery Address and Receipt
Customers should review their delivery details before submitting an order. An incomplete or incorrect address may delay delivery or prevent the carrier from completing the delivery attempt.
If a correction is needed, contact our support team as soon as possible. We will make reasonable efforts to assist before dispatch, but an address change cannot be guaranteed after the parcel has entered the carrier network.
If the carrier reports an unsuccessful delivery attempt, customers should review the available carrier instructions and contact support if further assistance is needed. Any available redelivery or collection options depend on the carrier's actual service.
7. Delays and Transportation Disruptions
Delivery estimates are based on ordinary transportation conditions. Severe weather, public holidays, customs procedures, carrier backlogs, transport interruptions, and other unexpected events may affect the actual arrival date.
When a delay is reported, we will review the tracking information and the details supplied by the customer. Where appropriate, we may request additional information or contact the relevant carrier to clarify the status.
We do not treat an estimated delivery date as proof that a parcel has been delivered. If the parcel has not arrived, contact service@zorvixsd.com so that the situation can be assessed.
8. Missing Parcels and Incorrect Delivery Records
If a parcel appears lost, tracking has remained unchanged for an unusually long period, or a delivery scan indicates completion when the customer cannot locate the parcel, contact our support team.
Please provide the order number, tracking reference, and a concise description of the problem. Where relevant, include any information about delivery notifications or unsuccessful delivery attempts.
We will review the available evidence and determine whether further carrier investigation is appropriate. A tracking status marked as delivered does not automatically prevent consideration of a reasonable missing-parcel report. The outcome will depend on the information available and the applicable circumstances.
9. Returns and Delivery-Related Problems
Eligible products may be submitted for return within 30 days after delivery. Customers must contact service@zorvixsd.com before sending a product back and wait for the applicable return instructions.
For preference-based returns, the customer is generally responsible for return shipping costs. If a product arrives damaged, defective, incorrect, or materially different from its description, we will review the issue and provide an appropriate solution without charging additional return shipping costs for resolving that problem.
Approved refunds generally take 7–10 business days to appear after approval. After-sales requests are handled within 3 business days. These service standards apply consistently with the Return Policy.
10. Contact and Policy Consistency
For shipping questions, delivery concerns, tracking problems, or requests for clarification, contact service@zorvixsd.com. Please include the order number and any available tracking information.
This Shipping Policy should be read together with the FAQ, Return Policy, Terms and Conditions, and Contact Us page. All pages should display the same estimated transit time, preparation period, return window, refund timing, and after-sales handling standard.
Zorvixsd™ aims to present delivery expectations clearly and review transportation problems individually. This policy describes ordinary fulfillment practices without promising an arrival date that cannot be verified in advance.